WEB DEVELOPMENT
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BRANDING
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MARKETING
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Ordering:
Can I change paper, quantity or any other job specifications after I've finalized my order?
Due to the highly automated and fast paced gang-
What payment methods are accepted?
Visa, Mastercard, American Express, Discover, and PayPal are accepted. All orders must be paid in full.
Design Service:
What do you mean by “Custom design?”
Custom design means that your project will be designed just for you—with you, your
audience and your goals in mind. No cookie-
Will I see my project before it's finished?
Yes. We think that personalized service is important. So we prefer to keep constant contact throughout the design process. We don't accept that a job is complete until its APPROVED in writing via email, Text messaging or PDF.
It depends on what “it” is. What is your deadline? When does it have to be done?
Short answer: On time
Long answer: Our motto is "Be ON Point and IN Time." We are almost never early. However, everything is done when it has to be done. You will be given specific turnaround time(s) for production items such as print when you speak with a representative. Regarding graphic design in particular: we take design seriously, but we take an artistic (not scientific) approach... preferring to start things early so that we have time to let things come together beautifully.
What kind of experience do you have?
• we have a combined experience of over 24 years in marketing
• over 14 years of graphic design experience
• over 13 years of multimedia design experience
When we contract your design service does that include Marketing and Branding service?
Our graphic design service(s) do not automatically include Marketing and Branding service. Please speak with your salesperson for details.
File Submission
How do I send my files to TroisBebe?
Our Web Uploader. Once you have finalized your order, you will be able to upload your copy, artwork and files via email or through the Web Uploader. (Username and password are the same used to login to the website)
Print Service:
File Setup
.AI (Adobe Illustrator), .PSD (Adobe Photoshop), .EPS, .PDF, JPG, .TIF
What color space should I send my files in?
All files should be sent in CMYK. Files submitted in RGB may experience color shifting. All files submitted in RGB are automatically converted to CMYK.
What are the bleed requirements?
All files must include a 1/8" (0.125 inch) bleed per dimension regardless if your design bleeds to the edge or not.
What are your resolution requirements?
All rasterized (bitmap) images must be at least 300 dpi. However, 400 dpi for photo images and 1200 dpi for text and line art is highly recommended.
Should I include crop marks in my file?
NEVER include crop marks in your artwork. Always submit your artwork at trim size + bleed. An example of bleed setup for a 4" x 6" postcard would be 4.125" x 6.125".
Can I include front and back images in 1 file?
Each side of your artwork must be in a separate file. Do not put both front and back in the same file.
Should overprint be turned on or off?
It is STRONGLY suggested that overprint is turned off to avoid unexpected results.
Production
What type of printing is used?
All products except banners are done using a gang run procedure on offset presses including jobs of 200 and 500 quantities. This is possible due to our highly efficient workflow and job volume. Banner jobs are not offset
What line screen are my jobs printed at? 200 lpi
How long does it take to start printing?
Printing may start as early as a few hours. TroisBebe has full discretion in scheduling and makes sure all jobs are completed within stated turnaround times.
How do I calculate turnaround time?
There are two components to turnaround time. First is production time. This is the
time to manufacture your job. The second component is transit time. This is the time
for the product to reach you. Transit time varies on shipping method used. Both production
time and transit time never include weekends or holidays. The day of ordering is
not counted as the first day. I.e. Ordering Monday before cut-
12:00 PM Mountain time is the daily time cut.
Shipping
What carrier does TroisBebe use to ship with?
All shipments are sent via FedEX, UPS, or USPS.
Can I have shipments sent on my own account?
In order to take advantage of combined shipping and our advanced shipping system, shipments cannot be sent using your account.
TroisBebe ships to all 50 US states, Puerto Rico, and Canada.
Can I change paper, quantity or any other job specifications after I've finalized my order?
What payment methods are accepted?
What do you mean by “Custom design?”
Will I see my project before it's finished?
What kind of design experience do you have?
How do I send my files to TroisBebe PLUS?
What color space should I send my files in?
What are the bleed requirements?
What are your resolution requirements?
Should I include crop marks in my file?
Can I include front and back images in 1 file?
When we contract your design service does that include Marketing and Branding service?
Should overprint be turned on or off?
Should I include crop marks in my file?
Can I include front and back images in 1 file?
Should overprint be turned on or off?
What type of printing is used?
What line screen are my jobs printed at?
How long does it take to start printing?
How do I calculate turnaround time?
What carrier does TroisBebe PLUS use to ship with?
Can I have shipments sent on my own account?
