Rates Flash Player Required. Ordering Can I change paper, quantity or any other job specifications after I've finalized my order? Due to the highly automated and fast paced gang-run process, once orders are placed, they are final. Changes cannot be made and orders cannot be cancelled or refunded. What payment methods are accepted? Visa, Mastercard, American Express,  Discover, and PayPal are accepted. All orders must be paid in full. What do you mean by “Custom design?” Custom design means that your project will be designed just for you—with  you, your audience and your goals in mind. No cookie-cutters here! Be sure to add troisbebe.com (studio@troisbebe.com) to your email “white list” and or your address book to ensure that you get all your email. Will I see my project before it's finished? Yes. We think that personalized service is important. So we prefer to keep constant contact throughout the design process. We don't accept that a job is complete until its APPROVED in writing via email, Text messaging or PDF. How long will it take? When does it have to be done? Long answer: My motto is "be ON Point and IN Time." I am almost never early but everything is done when it has to be done.         I take graphic design seriously, but I take an artistic (not scientific) approach... prefering to start things early so that I have time to let things come together beautifully. I'm quite capable of just whipping things out. However, in my opinion, its never as good that way. Soul Food takes time—that's why we start cooking early and stay up late until its just right—and what’s more soulful than communication? Note: If you’re an A-type personality, I'm likely to be kinda frustrating but I'm almost always worth it. Short answer: I’m not exactly sure. What kind of design experience do you have? •over 15 years of marketing experience •over 13 years of graphic design experience •over 12 years of multimedia design experience What kind of design software do you use? We use some of the most advanced graphic design tools on the market, including;  Adobe Photoshop®, Adobe Illustrator®, Adobe InDesign®, Adobe Dreamweaver®, Adobe Flash®, Adobe Fireworks®, and Xara XtremePro®. File Submission How do I send my files to TroisBebe? Our Web Uploader. Once you have finalized your order, you will be able to upload your copy, artwork and files via email or through the Web Uploader. (Username and password are the same used to login to the website) File Setup What file types are accepted? .AI (Adobe Illustrator) please downsave to CS2, .PSD (Adobe Photoshop), .EPS, .PDF, JPG, .TIF What color space should I send my files in? All files should be sent in CMYK. Any files submitted in RGB may experience unacceptable color shifting. All files submitted in RGB are automatically converted to CMYK. What are the bleed requirements? All files must include a 1/8" (0.125 inch) bleed per dimension regardless if your design bleeds to the edge or not. What are your resolution requirements? All rasterized (bitmap) images must be at least 300 dpi. However, 400 dpi for photo images and 1200 dpi for text and line art is highly recommended. Should I include crop marks in my file? NEVER include crop marks in your artwork. Always submit your artwork at trim size + bleed. An example of bleed setup for a 4" x 6" postcard would be 4.125" x 6.125". Can I include front and back images in 1 file? Each side of your artwork must be in a separate file. Do not put both front and back in the same file. Should overprint be turned on or off? It is STRONGLY suggested that overprint is turned off to avoid unexpected results. Production What type of printing is used? All products except banners are done using a gang run procedure on offset presses including jobs of 200 and 500 quantities. This is possible due to our highly efficient workflow and job volume. Banner jobs are not offset What line screen are my jobs printed at? 200 lpi How long does it take to start printing? Printing may start as early as a few hours. TroisBebe has full discretion in scheduling and makes sure all jobs are completed within stated turnaround times. How do I calculate turnaround time? There are two components to turnaround time. First is production time. This is the time to manufacture your job. The second component is transit time. This is the time for the product to reach you. Transit time varies on shipping method used. Both production time and transit time never include weekends or holidays. The day of ordering is not counted as the first day. I.e. Ordering Monday before cut-off with a 2 day turnaround time means the job will be ready to ship on Wednesday (Tuesday = Day 1 of Production, Wednesday = Day 2 of production). What is your time-cut? 12:00 PM Mountain time is the daily time cut. Shipping What carrier does TroisBebe use to ship with? All shipments are sent via FedEX, UPS, or USPS. Can I have shipments sent on my own account? In order to take advantage of combined shipping and our advanced shipping system, shipments cannot be sent using your account. Where do you ship to? TroisBebe ships to all 50 US states, Puerto Rico, and Canada. Home | Portfolio | Rates | FAQs | Contact | Links  Home   Portfolio   Rates   DIY   FAQs   Contact   Links